customer care job

Experience:2 - 6 Years
Location:Gurgaon
Compensation:Rupees 1,75,000 - 2,25,000
Education:UG - Any Graduate - Any Specialization,Graduation Not Required PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type:BPO/ITES
Functional Area:ITES/BPO/KPO, Customer Service, Ops.
Posted Date:19 Aug

Job Description
Role Definition

Team Leader Operation is responsible for overall management of the process(s) at Aegis BPO Services Ltd. He/She is responsible for meeting client deliverables and managing team performance. The Operations Team Leader is responsible for the functional areas of Service delivery, quality metrics, client management & people management

Key Responsibility Areas

Service Management / Sales Management

• Supervises and support team members to ensure that customer service is consistent with or exceeds client’s quality service standards.

• Assists in implementing the process service plan;

• Bring continuous improvement in process management and team performance

• Has good understanding on call arrival patterns,

• Assist Manager in supervisory functions.

• Maintaining MIS reports as per client’s requirements

Leadership/Teamwork

• Monitor team performance.

• Help team in executing the goals assigned

• Provides recognition to team members





Desired Candidate Profile
Knowledge

 Training Planning & Execution

 Excellent people management skills.

 Excellent listening skills

 Product Knowledge

 Client Knowledge and Responsiveness

 Problem Solving and Decision-Making



BPO experience is essential.



Non Bpo candidates need not apply.



Team Leaders with Inbound team handling experience preffered!





ITS AN URGENT REQUIREMENT SO PLS DO NOT WASTE TIME AND WALK IN WITH AN UPDATED COPY OF YOUR RESUME AT:

77-B,IFFCO Road Sector -18,Gurgaon.

(MONDAY TO FRIDAY BETWEEN 1PM TO 4 PM)



Company Profile
Aegis is a 100% subsidiary of the US$ 50 billion Essar Group which is one of India’s most dynamic and fastest growing business conglomerates. In addition to its interest in the BPO sector, Essar has interests in telecom (through its joint venture with Vodafone), steel, shipping, oil, power and construction sectors. In 2007, Essar had revenues of US$ 8 billion.
Aegis is a thought leader in the customer interaction services segment managing varied modes of customer contact from the stage of opportunity estimation for a product or service in a given market through to analyzing and reporting the customer behavior in a live environment. As part of its bouquet of services offered to clients, Aegis provides multichannel customer contact management services with database management, analytical services and market intelligence to global leaders in vertical segments. Aegis utilizes over 19,000 personnel located across the global to deliver service excellence with state-of-the-art technology and a global delivery footprint.
Contact Details
Company Name:Aegis Limited.
Website:http://www.aegisbpo.com
Executive Name:Kiran Cherian
Address:Not Mentioned
Email Address:ratika.vashisth@in.aegisglobal.com
Telephone:0124-4195725